The Volume from 60 Decibels
A monthly collection of our own data and insights, plus the best things we're reading elsewhere.
We hope you enjoy :)

> Here comes the 60dB Financial Inclusion Index
Over the last 7 years, we've listened to more than 40,000 financial inclusion clients. Based on what we've heard from them, we're launching the industry’s first Index of benchmarked, comparable customer-reported outcomes! So far, more than 70 MFIs have signed up to be part of this Index, and we're aiming for 100 (or more!) by year’s end and public results available in early 2022. If you’re a financial inclusion investor or an MFI, there’s still time for you to join. Best of all, we'll be highlighting top performers across five client outcomes categories. This is all possible thanks to grant funding from our partners at Tipping Point Fund on Impact Investing and Ceniarth - thank you! 

> A geography lesson, anyone? 
Check out this amazing Twitter thread, from Thomas Pueyo, with a geographic perspective on what has influenced African population density, demographics, climate and more. A snippet: the Sahara desert is located where it is because of “horse latitudes.” At horse latitudes, dry air creates the conditions for hot deserts and a lack of rain, which is why the Sahara is so dry. What’s a “horse latitude” anyway? There are two stories floating around and we like this one the best: crews of sailing ships would throw horses overboard when their ships were stuck in low wind, high-pressure belts. Yikes. 

> Tagged turtles and whales = troves of data!
Speaking of animals and geography, we appreciated this beautiful data visualization of tagged turtles migrating. Who knew they traveled so far? In other animal news, a recent study revealed that scientists have vastly underestimated how much whales can eat. Scientist Matthew Savoca discovered that the conventional wisdom was based on poorly-modeled extrapolations. So Savoca tagged whales to measure the actual size and density of what they were eating. Guess what? On average, whales eat way more than expected: 10-20 tons of food a day, or 20 to 50 million calories, which is the equivalent of 80,000 Big Macs. How does this relate to impact measurement, you ask? Be careful about building your assumptions on extrapolations alone - you might be way off in estimating the impact you are (or are not) creating.

> Three new energy reports
(1) Beyond the Grid Fund for Africa published 60 Decibels' analysis of their work in Zambia. We learned that 83% of customers said their quality of life had ‘very much improved’ because of off-grid energy, compared to our benchmark of 51%. Also, for those who like to geek out on methodology: for this study, 60 Decibels conducted both phone-based and in-person interviews. We found that there was no significant difference in the results by data collection method.

(2) In other energy news, working with Autodesk Foundation and Nexleaf we uncovered lots of insights about how electric pressure cookers are being used - including that time-savings is a top reason for purchase.

And (3), working with EnDev Tanzania, we listened to customers of six Tanzanian energy companies and found that they are reaching low-income customers (72% live below $3.20 / day), and 25% of customers are using their solar home system for income generation.

> How do customer challenges affect Net Promoter Score?
How much does it matter when customers experience a “challenge” with a product or service? We wanted to know, so we analyzed our existing off-grid energy dataset across 42,000 customers and 97 companies. It turns out that “challenges experienced” and Net Promoter Score (NPS) (a measure of customer satisfaction and loyalty) go hand in hand. The NPS for customers who had not experienced any challenges was 57; for customers with resolved challenges the NPS average was 42; and, the NPS for customers with unresolved challenges was 8. So, let's get to work addressing customers' problems!

> Want to be part of our growing team? We’d love to hear from you!
60 Decibels is hiring! We're looking for a Senior Business Development Manager to help us work in supply chains and give more voice to farmers and suppliers. We’re also on the lookout for a Software Architect and for Analysts to support with excellent client engagement and delivery.

> From Sasha: Culture Graphs 
This month, Sasha made visible some of the invisible elements of organizational culture. He delves into the ways that culture impacts employees, and the active role that each employee plays in defining, strengthening and reinforcing culture. 

> Like what you see? Refer a colleague or get in touch :)
Do you think 60dB might be a good partner to you, a colleague or friend? We'd do backflips if you shared our new 80-second intro video with someone who might appreciate seeing it. Or, you can send any and all referrals our way using this form. Thank you!

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