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The Volume from 60 Decibels
A monthly collection of our own data and insights, plus the best things we're reading elsewhere.
We hope you enjoy :)

> TL;DR on this issue of The Volume
In case you're in a hurry, here's the summary: as COVID-19 has spread globally, we are moving fast to help listen to the 3.5 billion people who cannot respond to online surveys, so their voices can inform the business and policy response to this crisis. With a range of terrific partners, we have launched COVID-19-focused initiatives in off-grid energy and financial inclusion, along with a new, U.S.-based initiative with a racial equity lens. Read on to see how you / your partners can take part in any of these—for free! And, if you're interested in working with us to understand COVID-19 impacts in a new sector or region, please let us know

> COVID-19 impact in off-grid energy—free for GOGLA members
We launched a new initiative with the Global Off-Grid Lighting Association (GOGLA) to understand the impact of COVID-19 on solar energy customers in Cote d'Ivoire, Kenya, Nigeria, Rwanda, Uganda, and Zambia. This initiative is open to all GOGLA-member solar companies in these countries. We'll be sharing the GOGLA data, plus all the COVID-19 impact data we're gathering for Rockefeller Foundation's Power Initiative, on a public dashboard starting in May. Stay tuned! (And if you'd like to learn more about our COVID-19 work in off-grid energy or more broadly, please reach out to Kat Harrison.)

> COVID-19 impact in financial inclusion—free to SPTF members
We partnered with the Social Performance Taskforce (SPTF) to co-develop a COVID-19 Client Interview Tool for their members. The tool is free to download and deploy (just like our Remote Survey Toolkit that we launched last month). We're also partnering with SPTF members who would like a third party (60 Decibels) to collect data on their behalf. Our plan is to share all THIS data on our public dashboard too. So, stay double-tuned.

> Human contact-tracers make it personal in Massachusetts
For all the talk of Apple and Google's Coronavirus contact-tracing software, it turns out that humans talking to humans is necessary. This article, An Army of Virus-Tracers Takes Shape in Massachusetts, explains Dr. Paul Farmer is training volunteers to help with contact tracing. Volunteers phone people who test positive for COVID-19 to learn who they've been in close contact with and to offer support. In the words of volunteer David Novak, whose calls are lasting 30 minutes or more, “You can use technology to make the humans more efficient, but if you take the humans out of it, how do you ask questions? You’re going to have to talk to them.” We agree, David, we agree.

> Can you help us better understand COVID-19 impacts in the U.S.?
COVID-19 is having the greatest impact on the most vulnerable populations. We just received funding to better understand the disproportionate impact of COVID-19 on communities of color in the U.S. (here's some background from Brookings, the Center for American Progress, and the NYTimes). We'd love to hear your ideas about how to make this work most useful. What data gaps are most prominent? Where are our collective blind spots? Who could we partner with for the greatest impact? Please share your best ideas with us by reaching out to Lindsay Smalling, former CEO of SOCAP, who just joined our team with a running start!

> 60dB is coming together as we're pulled apart
One of our key management tools at 60 Decibels is SoundCheck, a 5 minute survey that our team fills out monthly. We waited anxiously for our March results, wondering about the impact of social distancing on our team. To our surprise, we saw improvements in scores for “connection” and “two-way communication”—our averages jumped from 7.8 in February to 8.3 in March. Credit to: more time on Zoom calls just to check in, the birth of fun channels like #fitness and #recipes on Slack, more baby and pet pics, and team members everywhere taking extra time to support each other individually.

> From Sasha: Adjusting Your Value Wheel
Every company, nonprofit and government organization has shifted its work in responses to this crisis. This short piece from Sasha on Adjusting Your Value Wheel will help spark a conversation about how you create value today, and what that can teach you about tomorrow.

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