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McMaster Byte Size: April 2023

Welcome to Byte Size, your monthly update for the McMaster community about all things IT!
Here, you'll find news and information about centrally-supported information technology services and resources. If this is crossing your inbox and you haven't subscribed yet, please do! And tell your McMaster friends! Subscribe here.

Wishing all students and faculty the best of luck with exams and end of semester activities! You got this!

Please note: there will be fewer McMaster Byte Size issues over the Spring/Summer semester.

IT support; get help from UTS Client Services

ATTN: New IT support hours as of May 1st

In-person support | Monday – Friday 9:30 AM - 3:30 PM.
Speak to a service desk agent in person by joining a virtual line. When it's your turn, you will receive a notification and our team will let you in to Room 245 of Burke Science Building (BSB).

Live chat | Monday - Thursday 8:00 AM - 6:00 PM & Friday 8:00 AM - 5:00 PM.
Use the live chat feature on the UTS Website to message a UTS Service Desk Representative.

Chat bot | Available 24/7
Chat with the UTS Chat Bot on the UTS website to get IT Help.

P.S. Remember, your specific faculty or department might be serviced differently.

McMaster IT Service Dashboard

This dashboard provides real-time updates on the status of major IT services.

Users can sign up for custom notifications when services are interrupted.

Visit the Dashboard now

Cyber Security Corner, provided by McMaster Information Security Services

ATTN: Changes to Multi-Factor Authentication (MFA) Push Notifications

Starting May 8th, Microsoft will be adding a number-matching feature to MFA push notifications approved through the Microsoft Authenticator App.

If you are using push notifications on the Microsoft Authenticator App for MFA, please click below to learn more about this upcoming change.

Learn more about MFA push notification changes

McMaster Launches New Phish Bowl Website

The Phish Bowl is a collection of phishing emails that have been reported by McMaster community members. You can browse the website to see what phishing emails look like, how they try to deceive you, and what to do if you receive one.

Visit McMaster's Phish Bowl

IT Security Tips for McMaster Users Travelling Abroad

Travelling abroad this summer? Visit the article below to access a variety of resources and tips to ensure you are doing all you can to protect your information and data.

IT Security Tips for Traveling

New releases and training. Get started and get familiar with McMaster provided software.

Explore the Discover and Learn Microsoft 365 and Zoom site

The Discover and Learn Microsoft365 and Zoom site provides the McMaster community with the latest Microsoft and Zoom information and learning and support resources.
Learn all about available apps and accessibility resources, get free training sessions, and book personal consultations with our team.

DYK you can access the site quickly and easily?
Pin the DISCOVER app to your Teams navigation bar to easily open the Discover site from within Teams.

Visit the site now

Read the latest 5-min articles on the Discover M365 and Zoom Site

Check out all of the 5-min articles here

You're invited! Join the upcoming Azure Services Townhall on April 26th

Are you a staff or faculty member? Interested in how you can adopt Azure Cloud Services? Join the upcoming virtual "Azure Services Townhall" happening on Wednesday, April 26th at 2:05-3:00 PM.

During this townhall, you will get to learn about the Azure Cloud Strategy, the Cloud Adoption Journey at McMaster and Azure services and how to get them.

Feel free to share your questions in advance on the link below.

Ask your questions in advance

Join Azure Services Townhall

Share your feedback! Teaching and learning video content platforms

We're seeking your feedback on the video platforms McMaster uses for educational purposes, such as Echo 360, MacVideo, and Microsoft.

To help us develop clear guidelines and recommendations, we're hosting virtual focus group sessions with community members. By participating, you'll have the opportunity to share your thoughts and contribute to meaningful change.

Are you a student? Register for the Student feedback session here

Are you faculty or staff? Select your preferred session and register here

Countdown to Earth Day at McMaster!

Check out some of these IT-related Earth Day stories from the McMaster Community.

Students planting trees by searching the web

Student members of Zero Waste McMaster — a sustainability-focused student group - have been promoting and encouraging the use of the browser extension Ecosia. For every 45 searches, Ecosia plants approximately one tree.

ACCESS Tech donuts for donation back on campus

McMaster will be hosting the next ACCESS Tech donation drive on April 21st from 11:00 a.m. - 1:00 p.m. on the BSB lawn.

Get social!

McMaster UTS is on Twitter! Follow us for news and service updates. Please note: the account is not monitored for reported services issues or comments.

Follow UTS on Twitter

Stay up to date on McMaster IT by visiting the McMaster AVP and CTO website and subscribe to the monthly Connectivity Newsletter.

cto.mcmaster.ca

McMaster Byte Size is news about centrally-supported IT services brought to you by McMaster IT.
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