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On July 12, Information Technology Services will implement an upgrade to our identity management system (iAM) that will enhance the “reset password” functionality by allowing a validation code to be sent to a personal email account.

In order to utilize this functionality, individuals must have a personal email address (not a address) on file. In addition to receiving the validation code via a personal email address, individuals may continue to use the security questions. More information about this enhancement to the UofM password reset process, as well as instructions on how to register your personal email account, is located here.

Never approve unsolicited Duo Multi-factor Authentication requests. If you receive any communication via email, text or phone that has a suspicious attachment or asks you to take a questionable action, or if you receive unsolicited Duo Multi-factor Authentication requests, please report it via email at or by contacting the ITS Service Desk via phone at 901.678.8888 or email at

Robert Jackson, EdD 
Chief Information Officer

The University of Memphis | Information Technology Services |

The University of Memphis | Information Technology Services
Memphis, TN 38152  |  901.678.8888

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The University of Memphis is an AA/EEO employer and does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs and activities. Full Non-Discrimination Policy.