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On July 12, Information Technology Services will implement an upgrade to our identity management system (iAM) that will enhance the “reset password” functionality by allowing a validation code to be sent to a personal email account.

In order to utilize this functionality, individuals must have a personal email address (not a memphis.edu address) on file. In addition to receiving the validation code via a personal email address, individuals may continue to use the security questions. More information about this enhancement to the UofM password reset process, as well as instructions on how to register your personal email account, is located here.

Never approve unsolicited Duo Multi-factor Authentication requests. If you receive any communication via email, text or phone that has a suspicious attachment or asks you to take a questionable action, or if you receive unsolicited Duo Multi-factor Authentication requests, please report it via email at abuse@memphis.edu or by contacting the ITS Service Desk via phone at 901.678.8888 or email at umtech@memphis.edu.

Regards, 
   
Robert Jackson, EdD 
Chief Information Officer

The University of Memphis | Information Technology Services | memphis.edu/its

The University of Memphis | Information Technology Services
Memphis, TN 38152  |  901.678.8888

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